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| To support high growth in subscriber base, ISPs need software that allows them to perform automatic checks on health of network connectivity. In addition, they need a variety of features that enable them to manage their network with the least amount of manpower. |
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| With 24online's network tools, auto backup and online upgrades, managing the network is extremely simple. |
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24online's inbuilt DNS (Domain Name System) server automatically translates domain names into IP addresses. Its DHCP (Dynamic Host Configuration Protocol) server assigns dynamic IP addresses to devices on the network. This dynamic addressing simplifies network administration as 24online automatically keeps track of IP addresses without the need for an administrator to manage the task manually. Service providers can add new computers to the network without the trouble of manually assigning unique IP addresses to them. This leads to savings in operational costs and time and lends great scalability to operations. |
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24online comes with an auto upgrade facility which checks for necessary upgrades every day. New versions and bug fixes are available online, simplifying the task of installing them and doing away with the time lag between release and installation. |
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The law requires service providers to carry a backup of database, logs and usage by subscribers. 24online makes this task possible at no extra cost. Backup can be taken of all subscriber usage, and sent to the administrator through FTP and mail transfers. |
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With a vast number of subscribers, automatic checks on connectivity and troubleshooting become critical to providing timely support. 24online's diagnostic tool for subscribers lets the provider check the health of the connection and the network from a central location without loss of time or deployment of large number of personnel, making it a centralized, routine activity. |
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24online also goes a step further and provides network tools to check network connectivity automatically through ping, trace route and DNS check. These tools help in instant identification of the problem and steps can be taken to sort it. |
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These centralized, automatic checks enable the service provider to give instant service even when the subscriber base runs into millions. With prompt service enabled by 24online, service providers can build greater customer loyalty, leading to higher renewal rates and word-of-mouth referrals. This raises the image of the ISP as a provider of reliable service. |
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Centralized checks on network connectivity and auto backups through 24online reduce the need for large numbers of personnel to manually check the cause of trouble. |
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With automated checks on network connectivity, the exact cause of trouble can be pinpointed with no loss of time, leading to immediate deployment of resources to solve the problem. This ensures continued customer satisfaction, loyalty and great word-of-mouth publicity. |
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With upgrades and bug fixes online, upgraded services can be made available to subscribers instantly. |
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