Billing and Bandwidth Management Solution

The world of internet service providers is extremely competitive, with new applications and services entering the market and established players working hard to retain customers. Customer service is not enough to retain a customer, you need to delight them with your services and offer new and varied packages to meet their needs.

24online helps you move beyond customer service by offering a flexible and comprehensive billing and bandwidth solution over a range of networks like cable, DSL/ADSL, Fiber to the Home (FTTH), MAN Networks. It also allows you to seamlessly integrate WiMAX and Wi-Fi services and hotspots, increasing your product offerings and customer base.

The scalability of 24online makes it an ideal choice, as you can easily add subscribers from a few hundred to millions, without compromising on Quality of Service (QoS). The scalability also helps in Franchisee Management, and ensures accurate reports to manage franchisees. Efficient management and control of bandwidth by bandwidth allocation and provision of committed bandwidth helps in ensuring a reliable and fast network service.

24online’s suite enables you to implement strategic internet billing solutions with considerable ease and flexibility. The wide range of reports aid you in understanding subscriber usage patterns and in formulating differentiated packages, accordingly; increasing service levels and enhancing customer loyalty. Additionally, 24online enables the creation and billing of prepaid/ postpaid packages and provision of PINS, helping you extend your customer base and increase ready cash flow.

24online has the inbuilt capacity to act as Access Gateway for subscribers to manage and control internet access. Its inbuilt RADIUS server and NAS (Network Access Server) ensure AAA and allow 24online to function as a single, comprehensive solution or as an integrated solution working with third party billing systems.

24online is available in appliance form. This comprehensive package provides data security to users through its inbuilt firewall. It also offers ease of use, as it provides graphic interface and automated operations. The customer web care facility allows subscribers to easily utilize services and change password. The ease of use ensures customer satisfaction.

24online brings to you its global experience in billing and bandwidth management solutions and an expertise that has been honed over 2000+ installations that extend to 96 cities and 30+ countries across the globe. Hence, 24online is a comprehensive, cost effective, highly scalable and reliable solution that provides customers with real-time, flexible, pre-paid and post-paid billing and policy based QoS. It offers a variety of features that provide network safety, bandwidth management, extensive reporting, audit trail and franchisee management.

Billing : 24online offers flat, flexible billing packages with peak and off-peak billing supported by pulse-based rating. Providers can offer promotions and discounts as well as launch date; time and usage based pre-paid and post-paid packages. It allows invoices to include service components and to configure it for taxes as well. 24online facilitates the announcement of new promotional and discount offers in addition to carrying third party advertisements on invoices.

Bandwidth and QoS Management : Service providers can implement bandwidth restriction based and subscribers and data usage in addition to quotas on individual or shared basis as well on services like voice, video. 24online supports committed bandwidth allocation (CIR) and burstable bandwidth allocation (CBR) offering high quality service to high-value enterprise customers. Variable bandwidth allocation based on hours/days and data usage supports customized services.

Authentication, Authorization & Accounting (AAA) : 24online supports PPPoE*, RADIUS, and SOAP protocols and is available with an inbuilt RADIUS server. It is capable of captive portal for web-based authentication. It provides authorization based on IP and MAC addresses and comprehensive accounting based on time, duration, and usage. 24online redirects unauthorized users to a web-based authentication page, delivering high ease of use. 24online enables providers to track customer accounts for payments. Online payment gateway* integration is possible with 24online.

PIN Management* : 24online facilitates multiple PIN generation, which can be restricted by package or zone. The prepaid PINS enable instant web-based registration and renewal for regular and walk-in customers. 24online enables online payment gateway* integration. The web-based interface also provides customized login/logout page as per user requirements. 24online maintains multiple templates for customization by the provider with branded voucher and coupon printing.

Franchisee Management* : 24online ensures smooth creation and management of multiple franchisees based on zones. It enables them to create an administrator or manager per zone, allowing franchisees to manage their zone-specific subscribers. MIS reports based on franchisees' business processes offers high level of transparency in operations and as a business-tracking tool.

Data Transfer Billing* : Data Transfer Policy allows providers to charge and restrict user for various data transfer limit depending upon package selected i.e. Pre Paid or Post Paid.

Multiple Gateway Load Balancing & Gateway Fail over* : 24online supports multiple ISP links and offers weight based round robin traffic balancing over them. This ensures high-speed connectivity even during peak hours delivering higher service levels to premium customers by diverting them over high speed Internet links. 24online checks gateway status continuously, ensuring immediate failure detection and traffic redirection to working gateways automatically and intelligently.

Access Gateway : 24online's offers routing and Static NAT* (Network Address Translation) module that maps dynamic IP addresses to static public IP. It prevents any external threats to subscriber's computer, as there are direct incoming connections from the Internet are prohibited.

Reporting : 24online provides exhaustive reports in graphical and tabular format, to the subscriber as well as the administrator. It also generates audit reports* of activity performed by the hotel administrator.

Data & Network Security : With the help of 24online basic firewall, you can restrict access to certain IP addresses or domain names, or block certain traffic by blocking several kinds of "Denial of Service attacks".

Customer's own Portal : 24online's web self-care facilitates password change, online registration and renewal through PINs, view of bandwidth usage graphs, usage log based on time and data transfer, renewal history and more.

Role based Multiple Level Administration : 24online provides differential levels of controls through multiple administrator and user level controls. It enables role-based administration and creation of an administration for each zone.

High Availability* : 24online supports High Availability feature allowing providers to configure two appliances (cluster) to function as single 24online appliance providing high availability. Thus, incase of failure the auxiliary appliance takes over the primary appliance and processes the entire traffic. This feature helps in avoiding the huge data-loss and providing continuous connection as well as security service reducing downtime in services and to add customer satisfaction.

24online Payment Tracker* : 24online has now embedded an additional billing feature Payment Tracker. Service providers can easily generate and manage user payment details with the help of this feature.

Add on modules *

24online is a comprehensive solution facilitating ISPs to offer customized business plans. Enables to generate pre & post paid PINs and flexible packages based on hours/days, data usage and discounts. 24online facilitates ISPs to provide internet access on secured networks increasing users' satisfaction.

24online allows ISPs to reduce revenue leakages by managing and monitoring franchisees based on their administrative access level. Ease of revenue sharing allows ISPs to increase partner base. ISPs can promote their business as 24online is an industry leading solution supportingWiMAXand Wi-Fi technologies.

ISPs can generate extra revenue by providing branding opportunities to franchisees and third parties as well.